Location of This Business 4597 Southwest Dr, Abilene, TX 79606-2323 Email this Business Headquarters 5026 Frankford Ave, Lubbock, TX 79424-1131 BBB File Opened : They called me today saying it's coming tomorrow and if I'm not there they will charge me $100.
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Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. We had to pay the additional $150 through the distributor and pay additional shipping in order to complete the order. When it was delivered the order was incomplete. First of all, they told me they would call me when it was ready. Ok. Their versatile ottomans feature additional storage space to store your miscellaneous household items. come to find out the couch has been discontinued. I would give Jorden 5 stars forhis integrity, but the rest of ' em can take a flying leap. Everyone in the store is polite and wonderful, but the lack of communication, late delivery, and horrible customer service is just ridiculous. I gave up and asked for store credit instead. Access the headquarters listing for ASHLEY FURNITURE HOMESTORE. Gear, Baby + Toddler We told him we were told EVERYTHING was included except the extra nightstand which HE threw in to make the sale and we NEVER said we didn't want the mattress and boxspring. I said no and what does that have to do with anything? Ok. He's been looking at the different furniture stores in town for a sofa, set. Their versatile ottomans feature additional storage space to store your miscellaneous household items. It’s the daily moments and experiences you share that make it uniquely you. Shop Top-Rated Sealy Beds. We will learn and grow from this! Read more. ashley furniture this has been 10 months waiting on repair. !We saw what looked to be a good sale at Ashley in Abilene and decided to have a look as we needed bedroom furniture. so I call to talk to management that knew the situation asking if they would at least discount the purchase of the chair we want. Walked In Bought 15k worth of stuff told them it has to be there by 12th. We had to pay the additional $150 through the distributor and pay additional shipping in order to complete the order.3 months later the motor goes out on the electric leather recliner. They never called so I had to call myself and they said "Oh yeah, it's been in the warehouse for a while now." 2/24/2020I am so sorry for your long wait for assistance, we would love to get this fixed. I've been waiting for items and been given the run around so I finally went to the store today and canceled my order, for a fee. do the right thing. IF there where a zero star that's what I would pick . Take advantage of their large showroom that features numerous staged room settings, including living and family rooms. Nobody knew where my order was, and got different answers depending who I talked to! I would give 0 stars if i could. Not only was I never allowed to use the protection I paid for but now I'm not able to utilize my credit either. They also offer a variety of bedroom furniture sets such as mattresses from name brands such as Sealy, Tempur-Pedic, and Beautyrest. It wS out of stock but it was still advertised on the internet through an Ashley distributor for $150 more?
I wish wish wish so bad I would have read these reviews before I purchased furniture from Ashley. I've never been so disappointed and disgusted with a business before. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Your home is more than a house. I was spoken to by customer service, managerial and corporate as though I was lying and trying to cheat THEM out of something when it was clearly the other way around! He is a wonderful employee! I didn't get any phone call and when I called, I was told it would be weeks until delivery because they didn't even have it in stock (contrary to the previous phone call). Left my door wide open and trash all over my dining room.
We waited over a month. Tables, TV Stands & Looking for more information? I WAS NEVER TAKEN TO A MATTRESS ROOM TO CHOOSE A MATTRESS AND TOLD HIM TO PRODUCE THE VIDEO OF ME DOING THAT. i have had 8 shipments of parts (handles) none of them correct. He is a wonderful employee! All they would offer was a refund on the discontinued item. Their friendly staff is prepared to answer any questions or concerns you may have regarding a particular product. ASHLEY FURNITURE STAND UP AND DO THE RIGHT THING!'n. You can return for something else in the store but no money back for returns!
I said this is my first time shopping at Ashley's AND MY LAST! Headboard, footboard, frame, mattress, boxspring, dresser with mirror, chest of drawers, nightstands, bedspread with shams, 2 lamps and a throw. BBB Business Profiles are subject to change at any time. Very frustrating to deal with. i bought a couch in 2016 the sales person recommended i buy the warranty purple cow. WE ASSURE YOU WE'LL GET YOUR ORDER OUT AS SOON AS POSSIBLE. Then Monday I get a call that the delivery truck is 45 minutes away! DO NOT GO HERE! Chests, & Organization, Candles & Candle Horrible! I am sincerely sorry you are unsatisfied with the compensation offered, could you please respond to our messages so I can be of further assistance. Thank you for letting me know. Told them I wanted it but then they tell me they have "MANDATORY DELIVERY" I asked why I couldn't just pick it up because I live out of town. He said you've NEVER shopped at an Ashley's before? These people are liars and cheaters and you CANNOT believe ANYTHING they tell you! It will be another month to 2 for my table and chairs to come in, items were ordered on the 20th of October. Terrible quality!
37 reviews of Ashley HomeStore "I have a business partner who live over by McMurry college area of Abilene, nice 2 bed 1 bath. Tables & Nightstands, Nursery Location of This Business4597 Southwest Dr, Abilene, TX 79606-2323Email this Business, Headquarters5026 Frankford Ave, Lubbock, TX 79424-1131. I chose a bedspread and lamps saying I will pass on the throw. We bought 2 leather couches, 2 ottoman and 2 recliners. IF there where a zero star that's what I would pick .these guys don't car about anything but getting a sell.after the sell who cares they already have your money and will not work with you and take care of problems you may have,we purchased a dinning set and wanted to swap out chair, the chairs we bought where 50 dollars more than the ones we wanted to switch too. i have the last of the shipment handles awaiting repair man today.
But they had an Easter egg hunt today they were even announcing on the radio and t.v.... but for what?? We were told they would send different wooden feet and a new ottoman. They sell you something and don't bother to follow through. BBB reports on known marketplace practices. Their living room sets include sectionals, recliners, side, and end tables. Stands, Black Friday White Sale: Linens Up to 70% off*, Up to 60% off Bathroom Storage and Organization + Free Shipping*, Storage Baskets, After spending about an hr with salesman Cory we decided to purchase a set on clearance for about 650 and another 14 piece set on the showroom floor for 1,799.
Found a nice piece and the price was good. He's cool like that. Just don't waste your time here. The furniture is top quality, but a bit overpriced. Ashley orders a new motor. As a non-profit they refused delivery on owed tax's . I stated that eight 8 days off to see if repairman could fix it. Called again at 5:30. I can't even get ahold of this store to talk to them cuz the damn operator won't even put me though Oh and I can't cancel order cuz they will only give u store credit. I told him that is a boldface lie! 10/2/2019I am sorry about the logistics of delivery, but so pleased Jordan went above and beyond for you! I am sorry about the legitstic of delivery, we wish we could change corporate policy. Furniture, Outlet it is not a matter of the money but the fact that their sales person said i really needed this warranty but no one does a thing about it. The fact that I had never used it made no difference, and they refused to call for me, the customer.Jorden again was willing to call for me, but I called, and put it on speaker to share their horrible hold music.Once my $189 balance was verified, and I thought we were good, they informed me there would be a $90 fee to deliver the rug from Lubbock to Abilene...Really? I must cancel my commitment because Ashley will not reschedule me for the next day. Holders, Window Treatment Plus, Free Adj. Cool. I was told my delivery would be made on a Monday, and I would get a call Saturday about the time. See reviews, photos, directions, phone numbers and more for Ashley Furniture Abilene Tx locations in Abilene, TX. Needing 2 we started to back away from the deal. Rocking I opened the door for them and they said "Um ok where do you want this table?" BBB Business Profiles may not be reproduced for sales or promotional purposes. But they had an Easter egg hunt today they were even announcing on the radio and t.v.... but for what?? This commitment has made Ashley HomeStore the No. They tell me they are not able to switch the schedule. Media Centers, Sofa &
Will never order anything from them ever again. They said they DO NOT ALLOW THAT so I said no thanks. I didn't get any phone call and when I called, I was told it would be weeks until delivery because they didn't even have it in stock (contrary to the previous phone call). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. he calls back with the total price almost 200.00 more than retail. He then tells me the 2nd night stand was given to us in exchange for the mattress and box spring. He very condescendingly asked me if I've shopped at Ashley before. & Bed Frames, Crib & Toddler When the sales manager says "I have a lot of bosses, I'll put you in the cue for corporate and you can figure it out with them" that's a huge red flag and problem. Pillows, Blankets, & Poufs, Outlet Accessories up to 60% off + Free Shipping*, Faux Plants & Florals starting at $39.99 + Free Shipping*, Select New Arrivals Up to 60% off + Free Shipping*, Lamp Deals Starting at $29.99 + Free Shipping*, Outlet I tell them we have a recliner stuck in the recliner position in our living room. Don't go here ever! Extra long wait for my furniture, before I receive it it will have been over a month since ordered. Shop Furniture from Ashley Furniture HomeStore. This commitment has made Ashley HomeStore the No. No hi. We waited another MONTH for the rest of our furniture and it STILL was damaged, and all we got was $250 store credit. Their knowledgeable staff will work with you and your family to find the right choice for your style and budget.
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