The seller is required to reimburse eBay for the amount of the refund. In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. When a return shipping label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won't be refunded by eBay for the cost of the label. If it reduces a sellers sales, Ebay also loses. It used to take hours playing detective trying to identify which buyer the item returned was actually from. The item that the buyer purchased either: The buyer reports that they didn't receive the item or requests a return within the. The buyer then goes straight to Ebay and is instantly refunded and you get a sting on your account. In some cases, we may automatically accept a return request on the seller's behalf. To maintain that trust, we expect all members to treat each other with respect. We have been shifting more and more lines from eBay to our website over the last 12 months, so will just withdraw any non-profitable lines or increase the prices dramatically (pulling buyers away from ebay to our website, where it is miles cheaper). Buyer protection is available to buyers who have purchased items on the following eBay sites: To help make buying on eBay a safe and enjoyable experience, we've put in place a number of policies and guidelines. For PayPal payments, the seller agrees to authorize eBay to collect reimbursement from their PayPal account. The seller is required to reimburse eBay for the amount of the refund. padding: 1px 15px 41px 5px; Insertion fees and other eBay fees aren't refunded, though. In most cases, if you issue a full refund to the buyer before we're asked to step in, we'll credit your final value fee. In some cases, we may step in and help without the buyer asking. If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask eBay to step in and help. The cost of return shipping for an item that is not as described is the seller's responsibility and, in cases where an eBay-generated return shipping label is used for the return, the cost of the return shipping label will be added to the seller's invoice. The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. The buyer may not sell the item on eBay or elsewhere. If asked to step in and help, we may ask the buyer to return the item to the seller if: If a buyer is returning an item within the seller's return window, the seller's return policy will indicate who pays for the return shipping label. By continuing to browse this site you are agreeing to our use of cookies. If the seller doesn't respond to the return request, we may refund the buyer and seek reimbursement from the seller without requiring the buyer to return the item to the seller. This, despite putting return instructions in every box. Learn more about signature confirmation requirements. ebay are not factoring in the logistics of up to a third of customers not identifying who the return is from.I would often spend up to an hour on one return with no info in box. If the seller does not offer a solution or the buyer is unsatisfied with the solution the buyer can ask eBay to step in and help, If the buyer doesn't ask us to step in and help within 21 business days of reporting that they didn't receive an item, the request closes automatically, A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window, For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later, The seller has 3 business days from the request to respond to the buyer with a solution. Insertion fees and other eBay fees aren't refunded. This is just one more reason why I don’t trust Ebay as a selling platform any more. Buyers can't use more than one resolution method to get a refund. E.g. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Overall, the way cases and returns are handled is another area of contention for sellers, where the system is not always fair to both sides. Some sellers may deduct the amount of loss from the amount refunded to the buyer if the item is returned after being used or damaged by the buyer, The seller is required to accept the return at the same location specified in the listing or at an address that does not result in a materially different return cost for the buyer, The seller is responsible for any customs and duty fees on the returned item, The seller is required to refund the buyer upon receipt of a returned item. If this goes above 2 cases or 0.3% of your total transactions then expect your account to go Below Standard with the selling consequences this brings. I never buy item could need return for faltly again on eBay, never!! Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue. Frequently Asked Questions Generally, the buyer is responsible for accepting the item when it arrives. UK consumer law is a buyer has a right to cancel online purchases minimum of 14 days starting after the date delivered and a further 14 days to send it back. Otherwise, the buyer can simply appeal to Ebay. Use TAB key to navigate results. This has now stopped (no doubt because of RM’s delays costing them too much). h4 { font-weight: strong } If we are asked to step in and help and we determine that the buyer is owed a refund, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. You'll get your money back. If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. Either way – win-win for ebay. If a buyer reports that an item is counterfeit, and there are strong indicators that the item is counterfeit, we may not require the buyer to return the item to the seller. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. If there is a problem with a sale, you can still delight your customer by offering great customer service. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Tracking is required to confirm the item has been returned to the seller. @ Bryan, then the seller would be receiving defects on their account. Let’s face it, the changes are to reduce ebay funded refunds for INR cases. /* ----------------------------------------- */ The seller should address the buyer's concern within the eBay Money Back Guarantee timelines and provide tracking information, updates on the delivery of the item, or a refund. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller is required to reimburse us for the refund. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help. I used to sell shoes which are one of the higher products for returns due to fitting etc. /* ----------------------------------------- */ The seller will be required to reimburse us for such refunds. The problem here is not that sellers don’t respond within 3 days, but that effectively they have to refund the buyer by then. After selecting a resolution process (eBay Money Back Guarantee, PayPal Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer. BTW making sellers return items in 10 business days instead of 14 days amount to the same thing. Most transactions on eBay.com are covered by the eBay Money Back Guarantee. Learn more about reimbursement. In most instances, when we extend timelines for eBay Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an announcement on eBay.com.

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