But after dropping a battery on either end and watch it zoom to the center.. it sealed the deal. Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon. After talking to the driver this time, her voice softened and said that the driver told me that "well, they forgot to deliver the mattress, and it is still in their truck".
Online orders made at Ikea.com are a BAD idea. The only reason I didn't give it 1 star was it was very good on price and looks. In desperation, I am utilizing public media. I asked. I will NEVER buy a bed from here again as much as I love Ikea. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress.
I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. I'd give them 0 stars if i could.. Oh I think I've gone through 2 box springs (you know how hard it is to JUST buy a boxspring) and bent the hell out of a center support of a METAL frame. In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. retains heat very well, which is good in the winter time, but not ideal in the summer. I've never been so disappointed as a consumer. Meatballs get five stars cuz they are on point. The pros: Moderately priced mattress with latex. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing.
It took two men to bring it up the stairs and I couldn't even lift it off the frame.
Never will buy anything at Ikea again.
Also the returns manager at our local IKEA needs coaching to focus more on explaining customer options and avoiding the use of the word "no", which he knows profusely. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high.
Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Its sad that we can only get a store refund for a defective product. I enjoy their food. I called back into customer service and was told the drivers van broke down.
I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation. For those in North America, see our our list of best mattresses for the money for those we see as the best alternatives. When it comes to your own comfort, your own body is the only North Star. She told me that she personally talked to the driver and the driver was ***VERY*** confident that the mattress was delivered. HELPFUL -$800 super cool looking sofa-bed with storage space, removable slip covers and easy assembly First off, I had taken excruciatingly detailed measurements of the whole apt, studied the IKEA catalog like it was my job, rolled into the store knowing exactly what and where. Minnesund is a very thin mattress at a little under 4''. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. After only two sleeps, my back definitely feels a bit better this morningI chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. The mattress was heavy and I was just alone today. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. 2021-2022 Slumber Search $1,000 Scholarship. "No. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. It’s worth the money and will save you from aches and pains. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Or maybe it's just that no one is trained for excellent customer service anymore. Buy the shit, mildly irritated, put in the car and get the hell out. There was a large selection to check out some were softer and some were firmer, this one I chose was in between the two and It is an excellent.
I really wanted the Hansbo Sultan, but that is no longer available so I decided on this. The cons: Very thin and many found this mattress to be very quite uncomfortable. That was now 4 days ago. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. She can't do anything, And she called a duty manager came out. She explained that my order was never loaded to the truck. And he said that IKEA had actually reported bedbugs to his organization around the time my mattress was in the warehouse/sales floor. It also comes in two firmness options: firm and medium-firm. I ordered a mattress online to pick up the next day. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. However, some customers describe it sagging quickly and some others describing issues with firmness being too firm at first. They tell me that the refund takes 7-10 days.
It actually hung up on me! Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed!
When we requested a refund they said basically that it was up to them, whenever they wanted. They’re comfortable to lounge around on and easy to convert into a bed for one or two people.
My family and I shop here pretty frequently and usually make a day of it. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. So far so good. Others found that it was not comfortable. By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. We originally purchased a mattress about 2 years ago that we felt didn’t satisfy our needs about 3 months later we went into IKEA and decided to exchange it for this one.
He told my husband he is sorry about what happened.
He answered. We loved it for about the 30 seconds we tried it in the store. I was not the first victim, and I would not be the last.
I've been on hold for $25+ MINUTES. This is my first time shopping at IKEA, very likely the last time. "May I please have a phone number for someone at the store in Emmeryville?" This one is quite noisy for it being new and it didn’t come with directions like most to let it set for 72 hours or whatever the case may be. Everything in the house was fine, it was a brand new mattress. One piece of feedback that a lot of customers have for their mattresses are that they are too firm. #3. Like all things you read on the Internet, understand there is no better judge than yourself. Unfortunately, I had the worst consumer experience of my life at IKEA. I don't have to waste half day. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Trash men won't take it. I then stood in the "Home Delivery" line for over an hour. Or anything you have to have delivered!!!!
Sagging began shortly after, it began on my husband side but this cause me to roll onto his side which eventually created a pit right in the middle. I like their desks, chairs, and bookcases, but their mattresses on their bed frames are uncomfortable. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. I've called customer service 4 times and wasted 3 hours of my life on hold just to be told a later date each time. I havent tried it without the mattress pad, but I think it would be okay.
It comes with a low price point in both latex and all-foam design. We switched from something softer as we prefer the firmness of this mattress.
Placed order (pick and deliver option) July 4 inside the store.
My mattress was at aisle 24 bin 34.
I am hoping IKEA is faithful to the guarantee. He loves the mattress. (Adhesion failure in corner butt joint, if you know the jargon) This was annoying but not worth the trip to return it. ???? I can't imagine why people actually take road trips to come to IKEA.
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